What are your hours / Where are you located?
On the left side of the screen you should see all of our contact information, our hours of operation, our address, and a handy map showing where we are. One note in regards to hours, in the event of particularly unpleasant weather we may open late, close early, or not open at all depending on the situation and decision by the business owners. You may wish to give us a call in those situations to verify that we are actually open before making the trip!
How long until I get my equipment back?
There is no simple answer to this. We work on equipment in the order it comes in and while we certainly try to move as quickly through repairs as possible, we also want to make sure we provide the best repair service we can. When you drop off your equipment, we will give you our best estimate about how long it will take to get to your equipment, but it is just an estimated time. Spring and summer in particular are busy seasons and you will have a much longer wait than if you bring in your equipment in late fall or during the winter. It is also important to note that while we carry a large assortment of repair parts, there is still a chance that we will need to order in something for your equipment which can take anywhere from a couple of days to several weeks if the part is on back order.
How much will this cost me?
We treat each repair with the individual attention it deserves and do not have a cookie cutter price plan for all repairs. When you bring in your equipment, we charge a deposit up front when the equipment is dropped off, currently either $20 or $40 depending on the type of equipment. Once our mechanics look over the equipment we will call with an estimate to get approval before proceeding with the repairs. If our customers agree to the estimate, we apply that initial deposit to the final repair bill. If they choose not to approve the repairs, that deposit covers our time inspecting the unit and putting together the estimate. Also of note, this deposit is not refundable unless the repair is covered by a manufacturers warranty.
Will this be covered by warranty?
Every manufacturer has their own policies and procedure for determining warranty coverage, but not all repairs are going to be covered. In general, most manufacturers will cover a repair for one of two reasons, if a part was defective, or if the unit was not assembled correctly at the factory. Problems arising from normal wear such as belts, blades, and oil changes, fuel related problems, shipping damage, or a unit that is set up incorrectly by the customer or retailer are almost never covered by a manufacturers warranty unless related to problem that the warranty would cover. We will try our best to get problems covered by warranty whenever we can, but if an issue is not something the warranty will pay for then the repair bill would be the customers ressponsibility.
Do you sell parts?
Yes we do. Some parts are common enough for us that we can tell at a glance what you need, others are trickier. For common hardware items like nuts, bolts, or washers, we recommend trying a local hardware store first. They are likely to have the size you need on hand, and it will frequently be much cheaper than an OEM part. For other parts, your best bet is to have a part number or the relevant model, type, code, spec, serial, or DOM number from the unit or engine from which you are looking for the part. Also, please note that in most cases engines and transmissions will have their own separate identifying numbers, so getting the right numbers will speed along the process.
What if my numbers are missing?
An unfortunate scenario, but it doesn't mean we are completely helpless. At that point, your best bet would be to bring the part, or even the piece of equipment, to our shop and let us see what can be done.